Before purchasing digital assets on LBank P2P, please complete identity verification, configure your security verification settings, and make sure you can use a payment method registered under your own name to complete the transaction. During the transaction, please strictly follow the order details and make payment to the seller using the designated payment method. After the payment is completed, click「I have paid」on the platform to help ensure your transaction proceeds smoothly.

This article explains the preparations required before buying crypto on P2P, the order placement and payment process, important transaction precautions, and frequently asked questions.

Applicable Scope

This guide applies to users who purchase digital assets through the LBank P2P feature, including supported assets such as USDT and USDC.

Preparations Before Buying

Before purchasing digital assets, please complete the following:

1. Complete LBank identity verification (KYC).

• 「LBank KYC User Guide (App) 」

• 「LBank KYC User Guide (Web)」

2. Bind at least two security verification methods, such as email, mobile phone or Google Authentication.

3. Bind at least one payment method.

📌 For transaction security and compliance, it is recommended that you use a payment method registered under the same name as your verified identity information.

Trading Methods

LBank provides the following two P2P-related trading methods:

1. One-click Buy/Sell: Suitable for users who prefer a simplified process. The system automatically matches relatively favorable prices available in the P2P market.

• How-to steps：

1. 「LBank One-click Buy/Sell User Guide (App)」

2. 「LBank One-click Buy/Sell User Guide (Web)」

2. P2P Express: Users can buy and sell digital assets directly with merchants in the peer-to-peer market using fiat currency.

• Guides for selling crypto:

1. 「LBank P2P: How to Sell Crypto (App)」

2. 「LBank P2P: How to Sell Crypto (Web)」

• Guides for buying crypto:

1. 「LBank P2P: How to Buy Crypto (App)」

2. 「LBank P2P: How to Buy Crypto (Web)」

Order Placement & Payment Process

1. After entering the P2P trading page, select the digital asset you would like to buy and choose a suitable merchant order. Then enter the amount or quantity you wish to purchase and submit the order.

2. Follow the seller’s payment details shown on the order page to complete the payment. Please make sure to use a payment account that is under your own name and available for normal use, and complete the transfer exactly as required by the order.

3. After completing the payment, click「I have paid」on the platform and wait for the seller to verify receipt of funds and release the crypto. Once the seller confirms that the payment has been received, the platform will release the corresponding amount of digital assets to your account.

Important Notes

To protect your assets, please pay close attention to the following:

1. After placing an order, complete the payment within the payment time limit specified in the order; otherwise, the order may be canceled automatically.

2. Make payment strictly according to the seller’s payment details shown in the order, and confirm that the payment amount, receiving account, and payment method are all correct before proceeding.

3. Do not click「I have paid」before you have actually completed the payment, as this may affect order processing and lead to disputes.

4. Use a payment method registered under your own name to avoid transaction failure or risk control issues caused by inconsistent payment information.

Frequently Asked Questions

1. I have completed the payment, but the seller has not released the crypto. What should I do?

• If you have completed the payment according to the order requirements and clicked “I have paid,” but the seller has not yet released the crypto, it is recommended that you first contact the seller through the order chat box to confirm the processing status.

• If the crypto is still not released within a reasonable period of time, you may submit an appeal based on the order status and request assistance from platform customer service.

2. Can I click “I have paid” before actually making the payment?

• No. You must click “I have paid” only after the actual payment has been completed, so that the order information remains accurate and unnecessary disputes can be avoided.

• Clicking the button before making payment may affect the normal processing of the order.

3. How can I cancel a buy order?

• If payment has not been completed, you may cancel the order depending on its status, or wait for it to be automatically canceled after the payment time limit expires.

• If payment has been completed and you have clicked「I have paid」, contact the other party through the order chat first. Do not cancel the order or handle the issue offline before receiving a refund. If necessary, submit an appeal for assistance.

Reminder

Do not conduct off-platform transactions or communications through Telegram, WhatsApp, email, or any other third-party channels, as this may result in information leakage or financial loss. Do not include sensitive terms related to digital assets, cryptocurrency, or virtual currency transactions in payment remarks, messages, or transfer notes, as this may affect payment processing.

If you encounter any other issues during the P2P buying process, it is recommended that you contact LBank Customer Service promptly so that the platform can help protect your transaction security.