Before selling digital assets on LBank P2P, please complete identity verification, configure your security verification settings, and bind a valid payment method. Make sure the payment account you use is registered under the same name as your verified identity. During the transaction, once the buyer marks the order as paid, you must log in to the corresponding receiving account to verify whether the funds have actually arrived. Only release the crypto after confirming receipt of payment to protect your transaction and asset security.

This article explains the preparations required before selling on P2P, the payment receipt and release process, important transaction precautions, and frequently asked questions.

Applicable Scope

This guide applies to users who use the LBank P2P feature to sell digital assets, including supported assets such as USDT and USDC.

Preparations Before Selling

Before selling digital assets, please complete the following:

  1. Complete LBank identity verification (KYC).

  2. Bind at least two security verification methods, such as email, mobile phone or Google Authentication.

  3. Bind at least one payment method.

📌 Please note that your payment method must match your verified identity information. Do not use a payment account that is not registered under your own name, as this may affect transaction security and compliance.

Trading Methods

LBank provides the following two P2P-related trading methods:

  1. One-click Buy/Sell: Suitable for users who prefer a simplified process. The system automatically matches relatively favorable prices available in the P2P market.

  2. P2P Express: Users can buy and sell digital assets directly with merchants in the peer-to-peer market using fiat currency.

Payment Receipt & Crypto Release Process

Before starting a transaction, please make sure your receiving account has been set up.

  1. After the buyer completes the payment using your selected payment method, the order status will show as “Buyer has paid.”

  2. Log in to the corresponding receiving account and verify whether the funds have actually been credited.

  3. After confirming receipt of payment, click「Confirm payment received」. The platform will then release the digital assets for this order to the buyer.

Important Notes

To protect your assets, please pay close attention to the following:

  1. After the buyer marks the order as paid, always rely on the actual account balance shown in your own receiving account.

  2. Do not determine that payment has been received based only on SMS notifications, transfer screenshots, emails, or messages from anyone claiming to be customer service.

  3. If you have not confirmed that the funds have actually arrived, do not click「Confirm payment received」.

  4. Do not use a payment method that is inconsistent with your verified identity information.

Frequently Asked Questions

  1. What should I do if the buyer has clicked “I have paid” but I have not received the funds?

    • If the buyer has clicked “I have paid” but the funds have not arrived, please first contact the buyer through the order chat box. If the payment is still not received after 10 minutes, you may submit an appeal and request customer service intervention.

    • Do not click “Confirm payment received” before verifying that the funds have actually arrived, as this may result in asset loss.

  2. What should I do if the buyer keeps urging me to release the crypto?

    • If the buyer urges you to release the crypto, you must first log in to your receiving account to confirm whether the payment has been received.

    • If the funds have not arrived, do not release the crypto in advance. You may communicate with the buyer through the order chat window or contact customer service for assistance.

  3. How can I cancel a sell order?

    • For sell orders, the seller cannot directly cancel an order once it has been created.

    • If the buyer does not complete payment within the payment time limit, the order will be canceled automatically after it expires. If you wish to cancel the order, you may first contact the buyer through the chat box and ask them to cancel it voluntarily. If the buyer has already confirmed payment, the transaction cannot be canceled directly and must be resolved through mutual negotiation.

Reminder

Do not conduct off-platform transactions or communications through Telegram, WhatsApp, email, or any other third-party channels, as this may lead to information leakage or financial loss. Do not include sensitive terms related to digital assets, cryptocurrency, or virtual currency transactions in payment remarks, messages, or transfer notes, as this may affect payment processing.

 

If you encounter any other issues during the P2P selling process, it is recommended that you contact LBank Customer Service promptly so that the platform can help protect your transaction security.