Dear LBank users,
LBank immediately set up a panel to deal with GRAMS issues as soon as the GRAMS team announced the termination of its project for force majeure. In the face of fierce controversy over how to refund GRAMS in the community, we deferred to our community members and voted to refund 110% GRAMS to LBank GRAMS holders.
Since May 2020, we have sent more than 10 staff members overseas to handle this matter despite the severe and complicated epidemic situation, during which we faced countless communication barriers, overwhelming public opinion pressure, contract terms, and various documents that needed to be detailed to the very digits, and settlement applications that were rejected every day. Finally, after nearly 500 days of perseverance, we officially completed the project settlement.
Today, we solemnly invite all GRAMS holders on LBank to start the refund settlement. We will complete the first batch of refund settlements before November 19 at the price of 1 GRAMS=1.089 USDT. Please make sure to transfer your GRAMS to the LBank official account " [email protected]" by 12:00 PM (UTC+8) on November 19.
The third-party fees previously announced, as well as all costs incurred during the period, will be borne by LBank. It is not our intention to disclose the exact cost, which some of you may have estimated by the data published, and we take it as our responsibility by doing so. From now on, we will settle the refunds on the last Friday of each month, and the next settlement will be made on December 31.
Putting the users first has always been the service principle for every LBank team member. Each department in LBank has the KPI measured by how to solve our users' problems quickly and efficiently. We hold fast to these core values for many years and always stay true to our original intentions even in the face of this fast-changing market landscape, and we do believe that's what keeps our users' faith in us and put their trust in us.
LBank Team
2021/11/18
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