Thank you for choosing LBank as your trusted trading partner. As a VIP user, you are entitled to premium services, including a dedicated VIP support channel, priority handling, and a more efficient, personalized support experience. To help VIP users receive fast and professional assistance at any time, please refer to the contact methods and instructions below.
VIP Service Commitment
Dedicated VIP customer support is committed to providing VIP users with priority assistance, faster response times, and more professional, tailored solutions.
Access VIP Services
You can access「VIP Services」through either of the following paths to view your VIP level benefits, including exclusive fee rates, wealth management privileges, and priority customer support:
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Path 1: After logging in, click「More Services > VIP Services」on the navigation bar;
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Path 2: Alternatively, tap「Profile > View Benefits」.
VIP Dedicated Support Channel
You can contact VIP customer support through either of the following methods while logged in:
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Click「Profile > Self-service」, select the issue type and provide a detailed description of your problem, then submit the ticket;
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Alternatively, click the yellow floating button as below in the lower-right corner of the page to open the VIP dedicated support chat. Our dedicated support agent LUNA will provide real-time assistance.
Important Notes
To help us resolve your issue more efficiently, please prepare the following information when contacting customer support:
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Your LBank UID
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The email address linked to your registered account
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The type of issue and a detailed description, such as relevant screenshots, order numbers, or other supporting information
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Your KYC-verified account information, which may help speed up identity verification
Reminder
Please make sure to contact customer support only through the official LBank website. LBank will never proactively ask users via private message for account passwords, fund passwords, or request transfer operations.If you receive any suspicious messages, please report them immediately by emailing 📮[email protected] for verification.
For more details about VIP benefits, please visit the official LBank Support Center or contact our customer support team directly. We are committed to providing you with professional and efficient assistance.