Dear Users,
Due to intermittent network fluctuations, a limited number of users in certain regions experienced abnormal front-end display issues on LBank Futures between December 21, 2025, 00:37 and December 22, 2025, 00:32 (UTC+8). As a result, affected users may have been unable to close their positions normally during this period. We sincerely apologize for the inconvenience and losses caused to affected users. In line with our commitment to user responsibility, LBank will provide appropriate compensation for verified losses that occurred during the impact period of this incident.
If you are affected within the above timeframe, please submit the impacted orders via the following self-service ticket: 👉 https://www.lbank.com/my/appeal?categoryType=16
Our Futures team will review the submitted information and process the compensation as soon as possible after receiving the ticket.
Thank you for your understanding and continued support. LBank will continue to optimize our systems to provide you with more reliable services.
LBank Team
December 22, 2025