LBank Cash is LBank’s integrated payment service, covering the LBank Physical Card, LBank Virtual Card, and LBank Pay. It enables eligible users to manage payment tools, make everyday payments, and complete supported payment transactions more conveniently.

About LBank Cash

LBank Cash is LBank’s payment-service offering, designed to connect asset management on the platform with users’ everyday payment needs. Subject to eligibility, regional availability, and applicable product rules, users may apply for or use the following services:

  1. LBank Physical Card

  2. LBank Virtual Card

  3. LBank Pay

Service availability, eligibility requirements, supported regions, payment scope, and features may vary. Please refer to the information displayed in the LBank App or on official LBank product pages.

LBank Physical Card

LBank Physical Card is a payment card intended for in-person use. Once successfully issued and activated, it may be used at eligible merchants or self-service terminals that accept the applicable card network, subject to local regulations, merchant acceptance, and the card’s service rules.

Key Features

Supports eligible in-store payment scenarios:

  1. Enables payments with a physical card;

  2. Allows users to view card status and relevant transaction records on the LBank platform;

  3. May provide card-management options, such as freezing the card or contacting customer support if it is lost, stolen, or suspected of unauthorized use.

Important Notes

  1. Keep your card, card number, expiry date, CVV, and verification details secure. 

  2. Never disclose one-time passwords, security codes, passwords, or other credentials to anyone.

  3. Transactions may be subject to per-transaction, daily, monthly, or other applicable limits.

  4. Transaction approval may be affected by merchants, acquirers, issuing partners, card networks, or regulatory requirements.

LBank Virtual Card

LBank Virtual Card is a digital payment card that may be used with merchants or service platforms that accept online card payments. Users can obtain and use virtual card details in accordance with applicable product rules without holding a physical card.

Key Features

  1. Designed for eligible online payment scenarios;

  2. Does not require physical-card delivery;

  3. Allows users to view virtual card details, card status, and transaction records on the LBank platform;

  4. May support card-management functions, such as pausing, resuming, or setting usage restrictions, depending on the available features.

Important Notes

  1. The LBank Virtual Card may only be used at merchants that support the applicable card-payment method.

  2. Before payment, confirm the merchant’s accepted payment methods, transaction currency, fees, and refund policy.

  3. Subscriptions, pre-authorizations, security deposits, and recurring payments may reserve or reduce your available balance.

  4. To cancel a subscription or recurring payment, contact the merchant directly. Disabling a card may not automatically cancel an existing merchant authorization.

LBank Pay

LBank Pay is a payment feature under LBank Cash that enables users to make payments, receive payments, or complete other supported asset-payment transactions through LBank. Available functions may vary by product version, service region, account status, and risk-control requirements.

Key Features

  1. Provides a streamlined payment experience;

  2. Supports payments or collections in eligible scenarios;

  3. Allows users to view relevant transaction records through the LBank platform;

  4. May support QR-code payments, account identifiers, or other payment methods, depending on the available features.

Important Notes

  1. Before confirming a payment, carefully verify the recipient details, transaction amount, and payment currency or asset.

  2. Blockchain or payment transactions are generally irreversible once completed.

  3. Make payments only to trusted individuals, merchants, and platforms. Stay alert for impersonation scams, fraudulent QR codes, and phishing links.

  4. If a transaction appears abnormal, retain the order number, transaction time, and relevant screenshots before contacting customer support.

Eligibility & Activation Requirements

Before using LBank Cash services, users may be required to meet the following conditions:

  1. Complete LBank account registration and any required identity-verification procedures.

  2. Maintain an account in good standing and free from applicable risk-control, compliance, or legal restrictions.

  3. Be located in a country or region where the relevant service is available.

  4. Agree to applicable product terms, privacy policies, fee schedules, and risk disclosures.

  5. Meet any other requirements imposed by service partners, payment institutions, or local laws and regulations.

LBank may adjust eligibility requirements, transaction limits, available features, or service coverage in accordance with applicable laws, compliance obligations, risk-management policies, and product rules.

Fees & Exchange Rates

Use of LBank Cash services may involve fees or costs, including:

  1. Card application, issuance, delivery, replacement, or related fees;

  2. Payment, conversion, cross-border transaction, or cash-withdrawal fees;

  3. Fees charged by merchants, card networks, acquirers, or third-party service providers;

  4. Fees associated with refunds, chargebacks, dispute handling, or other special transactions.

Where a transaction involves conversion between fiat currencies or assets, the final settlement amount may be affected by exchange rates, spreads, fees, and settlement timing. Please refer to the information shown on the relevant product page or transaction confirmation page before proceeding.

Security & Risk Disclosure

To help protect your account and assets, please observe the following precautions:

  1. Use LBank Cash only through the official LBank App, official website, and verified LBank communication channels.

  2. Enable available account-security features, including two-factor authentication, and update your password regularly.

  3. Never share your account password, payment password, verification codes, recovery phrase, or private keys with anyone.

  4. Review your card and payment transaction records regularly. If you identify suspicious activity, promptly use available card-freeze or account-security functions and contact customer support.

  5. Digital assets may experience significant price volatility. Before using digital assets for payments or conversions, understand the risks associated with price movements, exchange-rate changes, and irreversible transactions.

Frequently Asked Questions

  1. Is LBank Cash available in all regions?

    • No. Availability of LBank Cash and related services may vary depending on your country or region, local regulatory requirements, partner support, and account eligibility. Please refer to the LBank App or official product pages for the latest availability information.

  2. What is the difference between the LBank Physical Card, LBank Virtual Card, and LBank Pay?

    • The LBank Physical Card is primarily intended for eligible in-person card-payment scenarios. The LBank Virtual Card is primarily intended for eligible online payments. LBank Pay is LBank’s payment feature for supported payment, collection, or asset-payment scenarios.

  3. What should I do if a transaction fails or I notice an unexpected charge?

    • First, check your account status, available balance, transaction limits, network connection, and merchant acceptance. If the issue persists, retain the transaction time, amount, merchant name, order number, and relevant screenshots, then contact LBank Customer Support for assistance.

  4. What should I do if my LBank Physical Card is lost or I suspect that my LBank Virtual Card details have been compromised?

    • Immediately pause or freeze the card through the card-management functions available on the LBank platform. If you cannot do so, contact LBank Customer Support as soon as possible. Where necessary, follow the provided instructions to request a replacement card, reissue a virtual card, or take further protective measures.

Reminder

This guide is provided for general informational purposes only and does not constitute investment, legal, tax, or financial advice. LBank Cash services are subject to applicable laws and regulations, product terms, partner-service rules, and risk-management requirements. LBank reserves the right, to the extent permitted by law, to modify, suspend, or terminate any part of the services.