Scope & Nature of Service

LBank’s AI Intelligent Customer Service is provided solely for general informational, educational, and customer support purposes.

This service is designed to help users understand platform features, general market concepts, product information, and other non-personalized content.

The AI Intelligent Customer Service is not intended to provide, and must not be relied upon as providing, any of the following:

  1. Investment advice. 

  2. Financial advice.

  3. Portfolio management services.

  4. Legal or regulatory advice.

  5. Tax advice.

  6. Personalized recommendations.

  7. Suitability assessments.

  8. Fiduciary services.

No content generated by the AI Intelligent Customer Service shall be interpreted as a solicitation, offer, endorsement, or recommendation to buy, sell, hold, stake, transfer, or otherwise deal in any virtual asset, financial instrument, or product.

No Investment Advice or Recommendation

All responses generated by the AI Intelligent Customer Service are general in nature only and do not take into account your personal circumstances, objectives, financial situation, risk tolerance, investment experience, or any other individual factors.

You acknowledge and agree that:

  1. The AI Intelligent Customer Service does not conduct suitability or appropriateness assessments for any user.

  2. The AI Intelligent Customer Service does not provide tailored or personalized investment strategies.

  3. Any discussion of market trends, asset classes, trading methods, risk frameworks, or portfolio concepts is provided solely for general informational and educational purposes.

You must not treat any AI-generated content as investment advice, a trading signal, or a recommendation to enter into, refrain from entering into, or exit any transaction.

No Guarantee of Accuracy, Completeness, or Timeliness

The AI Intelligent Customer Service may generate content based on automated models and available data sources.

Such content may contain errors, omissions, inaccuracies, outdated information, incomplete content, misleading statements, or content that is unsuitable for your intended use.

LBank makes no express or implied representation, warranty, or undertaking regarding any of the following: 

  1. The accuracy, reliability, completeness, or correctness of AI-generated content.

  2. The availability or uninterrupted operation of the AI Intelligent Customer Service.

  3. The timeliness or continued relevance of any response.

  4. The suitability of any content for any particular purpose.

LBank reserves the right to modify, suspend, restrict, or discontinue the AI Intelligent Customer Service at any time without prior notice.

User Responsibility & Independent Judgment

You are solely responsible for evaluating any information generated by the AI Intelligent Customer Service and determining whether it is appropriate for your intended use.

Before making any investment, trading, legal, tax, or financial decision, you should:

  1. Conduct your own independent research.

  2. Verify all material information through official, primary, or professional sources.

  3. Seek advice from qualified and licensed professional advisers where appropriate.

You acknowledge that any use of or reliance on the AI Intelligent Customer Service is entirely at your own risk. 

No Fiduciary or Advisory Relationship

Your use of the AI Intelligent Customer Service does not create any of the following between you and LBank, its affiliates, employees, officers, contractors, or service providers:

  1. Advisory relationship.

  2. Fiduciary relationship. 

  3. Discretionary management arrangement.

  4. Client-adviser relationship. 

  5. Professional engagement

LBank does not undertake any duty to act in your best interests in connection with any AI-generated content.

Restricted & Prohibited Use

You must not use the AI Intelligent Customer Service for any of the following purposes:

  1. Seeking or relying on personalized investment recommendations. 

  2. Requesting guaranteed returns, profit forecasts, or specific price predictions. 

  3. Requesting unlawful, manipulative, deceptive, abusive, or market-misconduct-related strategies. 

  4. Using the service in any manner that violates applicable laws, regulations, sanctions requirements, or platform rules.

  5. Uploading, inputting, or transmitting any unlawful, infringing, defamatory, abusive, misleading, or harmful content. 

  6. Reverse engineering, scraping, exploiting, or otherwise misusing the AI Intelligent Customer Service or its outputs.

LBank may, at its sole discretion, block, restrict, review, or refuse specific queries or outputs where necessary to comply with applicable legal, regulatory, risk management, or platform integrity requirements.

Compliance & Regulatory Safeguards

To reduce legal and regulatory risk, prevent misuse, avoid unauthorized advisory activities, and ensure compliance with applicable laws, regulations, internal policies, and supervisory requirements, LBank may apply control measures to the AI Intelligent Customer Service, including but not limited to the following:

  1. Control mechanisms.

  2. Screening and filtering.

  3. Escalation rules.

  4. Query restrictions.

  5. Disclaimer notices.

  6. Monitoring and logging.

  7. Human review mechanisms.

Subject to applicable privacy laws and internal governance standards, LBank may also retain records of interactions related to the AI Intelligent Customer Service for compliance, audit, legal, security, dispute resolution, or regulatory purposes.

Risk Disclosure

Virtual assets and related transactions involve significant risks, including but not limited to the following:

  1. Price volatility risk.

  2. Liquidity risk.

  3. Market risk.

  4. Technology and cybersecurity risk. 

  5. Custody and wallet risk.

  6. Smart contract or protocol risk. 

  7. Legal and regulatory uncertainty.

  8. Operational risk.

  9. Risk of loss of principal.

Past performance is not indicative of future results.

No content generated by the AI Intelligent Customer Service shall be understood as indicating that any strategy, asset, or transaction is suitable, profitable, low-risk, or appropriate for you.

Limitation of Liability

To the fullest extent permitted by applicable law, LBank and its affiliates, officers, employees, agents, contractors, licensors, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, punitive, or other loss or damage arising out of or in connection with any of the following:

  1. Your use of or reliance on the AI Intelligent Customer Service.

  2. Any inaccuracy, omission, delay, interruption, or error in AI-generated content.

  3. Any investment, trading, legal, financial, or business decision made on the basis of AI-generated content.

  4. Any inability to access or use the AI Intelligent Customer Service. 

Where liability cannot be fully excluded under applicable law, it shall be limited to the maximum extent permitted by such law.

No Waiver of Other Platform Terms

These AI Intelligent Customer Service Terms of Use supplement LBank’s general Terms of Use, Risk Disclosure, Privacy Policy, and any other applicable product terms. 

In the event of any inconsistency between these Terms and other platform terms, LBank reserves the right to determine the order of precedence to the extent permitted by applicable law and regulation.

Amendments

LBank may amend, revise, or update these Terms from time to time. 

Your continued use of the AI Intelligent Customer Service after any such update constitutes your acceptance of the revised Terms.